Frequently Asked Questions
Everything you need to know about Bosideng's premium down outerwear and services.
What makes Bosideng down jackets different from other brands?
Bosideng specializes in high-end down apparel, utilizing 48 years of craftsmanship. Our jackets feature high-fill power goose down, 600+ fill power minimums, and Gore-Tex technology to ensure professional-grade warmth, breathability, and durability in extreme cold.
How do I determine the correct size for my coat?
We provide a comprehensive size guide on each product page. Since our designs range from slim-fit to oversized silhouettes, we recommend measuring your chest and shoulders and comparing them to our chart. If you are between sizes, we suggest sizing up for layering.
What is your shipping policy for international orders?
Bosideng offers worldwide shipping. Standard shipping typically takes 5-10 business days, while express options are available at checkout. All orders are tracked, and you will receive a confirmation email with your tracking number once the package departs our warehouse.
What is your return and exchange policy?
We offer a 30-day return policy for all unworn items with original tags and packaging intact. To initiate a return or exchange, please visit our online Return Center. Please note that certain limited-edition collaborations may have specific return restrictions.
How should I clean and maintain my Bosideng down jacket?
To preserve the loft and warmth of the down, we recommend professional dry cleaning or a gentle machine wash with down-specific detergent. Always tumble dry on low heat with clean tennis balls to prevent the down from clumping.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. For select regions, we also offer flexible financing options through Klarna and Afterpay.